Write to an engineer, not a form queue
Messages land in the same inbox the people who build the servers read. No routing, no first-line script, no ticket number you have to quote back at us.
Tell us what you are running
The more of this you include, the more useful the first reply is: what you host today, roughly how much traffic it gets, which stack it runs on, and anything unusual such as a database size, a compliance requirement or a fixed migration date.
Email is our system of record. If you have an order, quote the reference from your order page and the answer comes back faster.
The Bill Boys sp. z o.o.
ul. Borówkowa 8
58-500 Jelenia Góra, Poland
Working hours are Monday to Friday, 09:00–18:00 Central European Time. Production outages on the largest plans are answered at any hour.
Most questions already have an answer on the site.
Frequently asked questions
Compare every plan
How migration works
How support works
Response targets, by what is at stake
These are the targets we hold ourselves to. They are about answering, not about a fix landing in the same window.
| Level | Situation | First response | Who answers |
|---|---|---|---|
| S1 · Production down | Your site, server or cluster is unreachable or data is at risk. | 1 hour | 24/7 on Scale plans; business hours otherwise |
| S2 · Degraded service | Something works but slowly or intermittently: high load, failing cron, partial errors. | 4 working hours | Support engineer |
| S3 · Question or change | A configuration change, a new mailbox, a firewall rule, advice on sizing. | 1 working day | Support engineer |
| S4 · Planned work | Migrations, upgrades, new environments, scheduled maintenance windows. | Scheduled with you | The engineer who built your environment |
Before you buy
Pre-sales questions are answered within one working day, usually the same afternoon. Ask us to talk you out of the expensive plan; we will if the cheaper one does the job.
Existing order
Quote the reference from your order page. Access problems come first, questions about scope or an upgrade within one working day.
Rather see the numbers first?
Every plan, every specification and every price is on the site. Nothing is behind a sales call.